Privacy Policy

Stockhosting (CVR: 46368665), registered in Vojens, Denmark ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we handle your personal data when you visit our website and use our hosting services, in accordance with the General Data Protection Regulation (GDPR) and Danish law.

Stockhosting acts as the Data Controller for your account and billing information. When you use our Virtual Private Servers (VPS), Stockhosting acts as a Data Processor for the content you host. You are the Data Controller of the data stored on your server.

To provide our services, we may collect and process the following categories of personal data: • Identity & Contact: Full name, Discord ID, username, avatar, and email address. • Billing & Financial: Transaction history, invoice data, and partial payment details (VAT compliance). • Support Data: Communication history within support tickets, including any files or messages shared. • Technical Logs: IP addresses, login timestamps, browser type, and system performance metrics for security purposes.

We process your data based on the following legal grounds: • Performance of Contract: To manage your hosting subscription and support. • Legal Obligation: For tax reporting and accounting compliance (Danish Bookkeeping Act). • Legitimate Interests: To prevent fraud, ensure network security, and maintain the stability of our nodes.

We follow strict retention periods: • Account Data: Active subscription plus 6 months (for recovery/backup). • Billing Data: 5 years from current financial year (Legal requirement). • Technical Logs: Purged after 14–30 days unless required for investigation. • Support Tickets: 3 years for continuity of service.

We do not sell your data. We share only necessary information with trusted providers: • Payment Processors: To handle transactions securely. • Infrastructure Providers: Where nodes are located (subject to strict data processing agreements). • Law Enforcement: Only when legally compelled by a valid court order or Danish authority.

You have the right to access, correct, or erase your data, as well as the right to object to or restrict processing. To exercise these rights, please contact our privacy officer at the email provided below.

We use essential functional cookies (such as 'auth_token') to maintain your secure session. We do not use third-party marketing or tracking pixels. You can control cookie settings through your browser, but essential cookies are required for platform access.

We implement industry-standard security measures: • Data at Rest: Encrypted using AES-256 standards. • Data in Transit: All communication is encrypted via TLS 1.3/SSL. • Authentication: JWT-based session security and OAuth2 Discord integration. • Infrastructure: Multi-layered DDoS protection and firewalled node clusters.